Refund policy

We are here to help! please contact our customer service team for any questions or concerns about your purchase at mauiexcellent@aol.com. 

Damages and issues 

Please inspect your order upon receipt and contact us immediately at mauiexcellent@aol.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right, either by replacing the item or issuing a refund.

Refunds

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund. Refund requests are considered on a case-by-case basis, if approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Returns

Because we create products that are used on the skin, we only accept returns on unopened packages. Please choose your products carefully, or reach out to us for help; once they are open and used we cannot take them back. 

Please note that items purchased from a Maui Excellent retail partner are not eligible for a return/refund from mauiexcellent.com. You must contact the retailer you purchased from directly for their return/refund policy.